FAQs

Frequently Asked Questions (FAQ)

  1. What products does HadiyaHub offer?

At HadiyaHub, we offer customised gift sets for Muslims, including prayer rugs, henna kits, Islamic accessories, and much more. Our products are designed to provide a unique experience that combines both spirituality and craftsmanship.

  1. Are the products handmade?

Yes, all of our products are handcrafted by skilled artisans from Morocco. We take pride in working with Moroccan artisans who continue traditional skills passed down through generations. Each item is unique and carefully designed to reflect the authenticity of Moroccan craftsmanship.

  1. How can I place an order?

You can place an order directly on our website. Simply select the products you wish to purchase, add them to your cart, and follow the checkout steps to complete your purchase. If you need assistance, feel free to contact us.

  1. How long will it take to receive my order?

Delivery times may vary depending on your location. In general, you will receive your order within 8 to 15 business days. We do our best to dispatch your items as quickly as possible while ensuring the preservation of the artisanal quality of each product.

  1. Do you offer customisation options?

Yes, we offer the possibility to customise some of our products, such as gift sets or prayer rugs. You can add special messages or choose colour combinations. Please contact us for more details on the available customisation options.

  1. How can I be sure of the quality of your products?

We work closely with qualified Moroccan artisans who use high-quality materials to create each item. Every product is carefully inspected before shipping to ensure it meets our high standards. Our mission is to provide you with authentic items that combine beauty, quality, and traditional craftsmanship.

  1. What are the shipping costs?

Shipping costs are calculated based on your delivery address. You can view the exact shipping fees before finalising your order. For orders over a certain amount, we offer free shipping.

  1. Can I return or exchange an item?

If you are not completely satisfied with your purchase, you can return items in their original condition within 14 days of receipt. Please note that personalised products cannot be returned. For more details, please refer to our return policy.

  1. How should I care for my handcrafted products?

To preserve the quality of your handcrafted items, we recommend handling them with care. Avoid prolonged exposure to moisture and clean them gently with a dry or slightly damp cloth. For prayer rugs, it’s recommended to hand wash them.

  1. Are your products ethically made?

Yes, we are deeply committed to fair trade and ensure that our artisans are fairly compensated for their work. Buying from HadiyaHub means supporting local artisans in Morocco and contributing to the preservation of their traditions and craftsmanship.

  1. Can I send a product as a gift directly to someone?

Absolutely! We offer a delivery option directly to your chosen address. You can also include a personalised message to make your gift even more special. Our gift sets are designed to be ready for giving, with thoughtful packaging and a personal touch.

  1. How can I track my order?

Once your order is dispatched, you will receive an email with tracking details. You can track the status of your delivery at any time until it arrives.

  1. Do you offer special deals or promotions?

Yes, we regularly offer promotions and special deals. To ensure you don’t miss out on any offers, sign up for our newsletter or follow us on social media.

  1. What should I do if my product arrives damaged?

If you receive a damaged product, please contact us immediately with photos of the item in question. We will work with you to find the best solution, whether that’s an exchange or a refund.