Privacy Policy

Privacy Policy

This Privacy Policy applies to the personal data collected, processed, and stored during your use of the HadiyaHub website (hereinafter referred to as the "Site").

In the context of this Privacy Policy, the term "personal data" refers to any information that, alone or combined with other information, allows the identification of a natural person, such as a name, email address, phone number, or IP address.

HadiyaHub is committed to processing your personal data in accordance with applicable laws and regulations, including the UK GDPR, the Data Protection Act 2018, and any other relevant UK laws.

ARTICLE 1 - DATA CONTROLLER

The data controller for the personal data collected during your use of the Site is HadiyaHub, a company headquartered at [Company Address] (hereinafter referred to as "HadiyaHub" or "we").

ARTICLE 2 - PERSONAL DATA COLLECTED

HadiyaHub collects and processes the following personal data:

✔ Data provided by users: This includes personal information you provide when creating a customer account, placing an order, or interacting with us. This data includes your first name, surname, postal address, billing address, email address, account password, and phone number.

✔ Browsing data: We collect information whenever you visit the Site, such as your IP address, login details, browser type and version, and cookies (see Article 7).

ARTICLE 3 - USE OF YOUR PERSONAL DATA

HadiyaHub collects and processes your personal data for the following purposes:

✔ Customer account management: Creating, modifying, and deleting your account, which is necessary for executing your customer agreement.

✔ Order and transaction processing: Managing orders, shipping products, and handling returns or exchanges.

✔ Newsletter subscription: Sending newsletters to users who have subscribed based on their consent.

✔ Improving user experience: Using cookies to personalise navigation and enhance the Site’s usability.

✔ Legal compliance: To comply with legal obligations and enforce our legal rights.

ARTICLE 4 - DATA SHARING AND TRANSFERS

Your personal data is processed by authorised HadiyaHub staff and may be shared with third parties responsible for order shipping, data storage, or Site development. We will only share your data with third parties who are contractually obligated to protect your data in line with our policies.

If data is transferred outside the European Economic Area (EEA) or to countries not deemed to provide an adequate level of protection for personal data, HadiyaHub ensures that appropriate safeguards are in place, including the use of Standard Contractual Clauses or relying on the recipient’s Privacy Shield certification, as applicable.

ARTICLE 5 - DATA RETENTION PERIOD

HadiyaHub retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

For example, data related to your customer account will be stored for up to five (5) years after the account is closed or for the period required to fulfil the terms of the contract with you.

ARTICLE 6 - DATA SECURITY

HadiyaHub implements appropriate physical, technical, and organisational measures to protect your personal data from unauthorised access, loss, destruction, or alteration. These measures include encryption, firewalls, and secure storage solutions.

ARTICLE 7 - COOKIES

HadiyaHub uses cookies to enhance your experience, measure website traffic, and customise advertising content. Cookies may be session-based (deleted when you close your browser) or persistent (stored for a defined period). You can adjust your cookie preferences via your browser settings.

✔ Cookies and Tracking: We may also use third-party services, such as Google Analytics, to track your use of the Site to improve our services and provide tailored content.

ARTICLE 8 - YOUR RIGHTS

Under the UK GDPR, you have the following rights with respect to your personal data:

✔ Right to Access: You can request a copy of the personal data we hold about you.

✔ Right to Correct: You can request that we update or correct any inaccurate or incomplete personal data.

✔ Right to Delete: You can request that we delete your personal data, subject to certain exceptions, such as compliance with legal obligations.

✔ Right to Restrict Processing: You can request that we limit the processing of your personal data, under certain circumstances.

✔ Right to Object: You can object to the processing of your personal data in certain situations.

✔ Right to Data Portability: You can request that we provide your data to you or another controller in a structured, commonly used, and machine-readable format.

✔ Right to Withdraw Consent: If we are processing your data based on your consent (e.g., for marketing), you can withdraw your consent at any time by contacting us.

You can exercise these rights by contacting us at support@hadiyahub.com.

ARTICLE 9 - CONTACT INFORMATION

For any questions regarding the collection and processing of your personal data, or if you wish to exercise any of your rights, please contact us at:
support@hadiyahub.com

ARTICLE 10 - POLICY UPDATES

We reserve the right to modify this Privacy Policy at any time. Any changes to this Privacy Policy will take effect as soon as they are published on the Site.
Please check this page regularly for updates.
The last update to this policy was made on 23 November 2024.